Anshuman Dash
Track Lead - IT Operations
- Role
- Track Lead - IT Operations at Coforge
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Anshuman Dash
Results-driven IT Operations Leader with 5+ years of progressive experience in Service…
Experience
Track Lead - IT Operations
Mar 2023 — Present · Noida, IN
Led day-to-day operations across three tracks: IT Service Desk, Remote Desktop Support, and Workplace Deployment, ensuring seamless service delivery- Delivered weekly/monthly service review presentations to stakeholders, highlighting SLA, KPI, and CSL metrics with actionable insights- Supervised and mentored team members, tracking performance and facilitating ongoing training to meet operational goals- Managed end-to-end request and incident workflows, ensuring timely resolution of calls and tickets within defined SLAs- Developed and maintained Knowledge Base (KB) articles for continuous process improvement and team enablement- Oversaw asset lifecycle in ServiceNow - updating AMDB, coordinating deliveries/returns, and ensuring data accuracy- Collaborated with Onsite teams for asset validation, replacements, stockroom audits, and secure storage of IT equipment- Managed device imaging and Autopilot reset via Intune Admin Portal, preventing enrollment issues and ensuring compliance- Coordinated device dispatch, returns, and warranty repairs, engaging vendors and users to maintain operational efficiency- Handled sensitive asset recovery processes, including litigation hold and secure disposal coordination.
Education
M.A.F Academy
Science
2013 — 2015
SRM IST Chennai
Bachelor of Technology - BTech, Information Technology
2015 — 2019
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