Anshuman Buryok
General Manager - Customer Satisfaction | Samsung India 🇮🇳 . VOC , Consumer Litigations , Environmental Complaince . Ex Tata , Ex Airtel .
- Role
- General Manager- Customer Satisfaction at Samsung Electronics
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anshuman Buryok
Career Summary:• 20+ years of multi-industry experience in Customer Service Operations, Life Cycle Management, Credit & Collections and Vendor Management•In-depth exposure to various customer life cycle management processes in telecom.• Exposure to strong quality concepts, manpower optimization, rigorous exposure in business process mapping, re-engineering and developing outsourcing solutions•Talent for proactively identifying and resolving problems- automating systems and processes and maximizing productivity • BPO ManagementSpecialties: A. Client Servicing & Customer Experience B. Vendor SLA Management C. Complaint ManagementD.Customer Retention & Collections
Experience
General Manager- Customer Satisfaction
Dec 2013 — Present · Gurgaon, IN
Environmental Compliance, Complaint Management, Voice of customer, Consumer Litigation, Process Improvement
Education
Delhi University
Bachelor of Commerce
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Diploma, Business Management
2004 — 2005
Skills
- Outsourcing
- Customer Experience
- Team Management
- Complaint Management
- Data Analysis
- Customer Retention
- Cross-Functional Team Leadership
- Customer Satisfaction
- Bpo
- Outsourcing Management
- Service Delivery
- Collections
- Vendor Management
- Business Process
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