Anshul Sharma

Product Manager | CRM, Martech, Data Governance | 100M+ Users | BFSI, Fintech, Healthcare | Ex-PwC, Tata Sky, Airtel

Role
Product Manager at Paytm
Location
New Delhi, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Anshul Sharma

I\'m a product manager with 13+ years of experience scaling CRM, Martech, and SaaS…

Experience

  1. Product Manager

    Paytm

    Dec 2020 — Present

    Leading product innovation across CRM, Martech, and loyalty platforms spanning BFSI, healthcare, insurance, and eCommerce domains. My work focuses on driving customer engagement, personalization, and compliance at scale.Key Contributions:Scaled CRM + eCommerce SaaS platform to serve 100M+ users, onboarding 10+ B2B partners.Launched AI-driven loyalty journeys, gamification models, and affiliate marketplace — improving B2C retention by 25% and contributing to 25% YoY revenue growth.Established data governance frameworks across campaign workflows, enabling KPI traceability and data hygiene for BFSI & healthcare clients.Integrated Google Analytics and Matomo for performance tracking, resulting in a 35% increase in campaign ROI.Designed dynamic pricing, chatbot automation (WhatsApp), and personalization layers to reduce SLA by 50%.Built cross-functional alignment across design, data, and engineering — delivering business outcomes across 9 industries.

Education

  • Lovely Professional University

    Bachelor of Technology (B.Tech.)

  • BRIDGE School of Management

    Predictive Business Analytics (With Northwestern University, Chicago)

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Anshul Sharma — Product Manager at Paytm in New Delhi, IN | Unifers