Anshul Saxena Kapoor

Community & Operations @The Circle Work

Delhi NCR

Consultant @The Circle Work

Gurugram, Haryana, India

Business Head – Talent & Training @Cogniticx

Gurugram, Haryana, India

Trainer

Gurugram, Haryana, India

Freelance Corporate Trainer specializing in Language (English), Culture, Effective Communication and Soft Skills

Aravali International School Head HR Faridabad, Haryana @Aravali International School Faridabad

Faridabad, Haryana, India

**Oversee the entire employment lifecycle across all 4 Aravali schools.** - **Lead end-to-end recruitment:** From hiring Principals and Department Heads to filling Director roles. - **Draft and enforce HR policies and SOPs:** Ensure consistent adherence and implementation. - **Design and deliver impactful training programs:** Create and execute non-academic training and HR strategy workshops.

Berlitz Language Center Consultant Gurgaon @Berlitz Corporation

Gurugram, Haryana, India

Train senior executives in English, ranging from beginners to advanced business communication skills. Maintain high standards of training efficacy while ensuring excellence in learner and customer satisfaction. Develop and create instructional materials and resources for impactful classroom use.

SynchroServe Global Solutions Pvt. Ltd. Assistant Manager Training and Administration @SynchroServe Global Solutions Private Limited

Gurugram, Haryana, India

**Administrative Responsibilities:** - **Project Manager** for Westat India’s government healthcare project. - **Manage Office Expenses:** Directly report to Head Office. - **Data & MIS Management:** Oversee reporting, housekeeping, and security. - **Vendor & IT Management:** Handle procurement, contracts, and travel bookings. - **Contract Finalization:** Secure agreements for renovations, pest control, and more. **Training Responsibilities:** - **Design & Facilitate Training:** Voice & Accent, Customer Service, and Cultural Orientation. - **Recruit & Manage Trainers:** Conduct interviews and training needs assessments. - **Lead Team:** Supervise 5 trainers and deliver sessions in language enhancement, team building, and soft skills. - **Transform Candidates:** Prepare individuals for roles at top corporates like like United Health Group, IBM, Convergys, Hays, Genpact, Barclays, AON Hewitt & WNS.

SynchroServe Global Solutions Pvt. Ltd. Assistant Manager Training and Administration @SynchroServe Global Solutions Private Limited

Gurugram, Haryana, India

**Administrative Responsibilities:** - Project Manager for Westat India’s government healthcare project. - Oversee monthly office expenses and report to Head Office. - Manage data reporting, MIS, housekeeping, security, and vendor relationships. - Handle IT purchases, office supplies, travel bookings, and contractor finalizations. **Training Responsibilities:** - Design and deliver Voice & Accent, Customer Service, and Cultural Orientation training. - Conduct skills assessments, train support staff, and manage a team of 5 trainers. - Interview candidates for training and recruitment. - Successfully prepared candidates for major corporates like IBM, Genpact, and Barclays.

American Express India Pvt. Ltd. Sr. Customer Service Executive @American Express

Gurugram, Haryana, India

**Sr. Travel Counselor:** - **Manage End-to-End Travel:** Serve corporate and individual clients in the Australian market. - **Liaise with Providers:** Coordinate with car rentals, hotels, and airlines for American Express card members. - **Mentor New Hires:** Oversee call and data quality, provide coaching and feedback. - **SPOC Roles:** Handle Technology, Leave and Transport functions.

Delhi University

Bachelor's degree · Political Science and Government