Anshul Kumar

About Anshul Kumar

I am a Client Services and Strategic Account Management Leader with 12+ years of experience delivering global workforce solutions, managing enterprise MSP programs, and building high-value client partnerships across Fortune 500 organizations.Lead global MSP programs and strategic client relationships, overseeing workforce delivery, stakeholder engagement, and program governance. Responsible for driving client success, improving fulfillment performance, and expanding strategic accounts through strong executive engagement and delivery excellence.Currently serving as Senior Manager – Client Services at TALENT Software Services, I lead strategic accounts and global delivery operations, driving client success, revenue growth, and operational excellence across complex staffing programs.My expertise lies in managing large-scale workforce engagements, strengthening executive-level client relationships, and building scalable delivery models that consistently exceed client expectations.Throughout my career, I have successfully:• Managed and grown enterprise and MSP client portfolios• Delivered large-scale workforce solutions across multiple geographies• Built trusted relationships with senior stakeholders and decision makers• Improved delivery performance, fulfillment success, and client satisfaction• Led and mentored high-performing teams• Contributed significantly to revenue growth and account expansionI bring a strong combination of business acumen, operational leadership, and client engagement expertise to drive measurable business outcomes.

Experience

1. Senior Manager - Client Services

   TALENT Software Services

   May 2023 — Present · Bengaluru, IN

   Lead end-to-end MSP client engagement, workforce delivery governance, and strategic account operations for enterprise clients, ensuring consistent delivery performance, stakeholder alignment, and long-term partnership growth.Strategic Client Relationship Management:Serve as the primary point of contact for MSP clients, managing relationships with hiring managers, program managers, and procurement stakeholders.Build and maintain strong executive-level relationships, establishing trust and positioning the organization as a strategic partner.Partner with client leadership to understand workforce strategy, hiring roadmap, and business priorities.Drive client retention and account growth through consistent delivery excellence and proactive engagement.Stakeholder Management & Workforce Planning:Collaborate with MSP program offices, vendor managers, and procurement teams to align on hiring priorities.Conduct regular governance calls, delivery reviews, and workforce planning meetings.Provide market intelligence, talent trends, and hiring insights to support client workforce decisions.Align delivery strategy with client business goals and workforce demands.Client Success & Account Growth:Drive account expansion through increased hiring volume and new business opportunities.Improve client satisfaction scores through proactive communication and delivery reliability.Identify opportunities for upselling additional workforce solutions and services.Strengthen supplier position and increase share of business within MSP programs.Executive Reporting & Business Reviews\"Lead Monthly and Quarterly Business Reviews (MBRs / QBRs) with client leadership.Present insights on:Delivery performanceHiring metricsMarket trendsWorkforce strategy recommendationsProvide strategic recommendations to improve hiring efficiency and workforce planning.

Education

• S.s.k. Public School

  High School

• IMS Ghaziabad

  Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

  2012 — 2014

Skills

• Human Resources
• Employee Relations
• Recruiting
• Performance Management
• Employee Engagement
• Organizational Development
• Microsoft Office
• Teamwork
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Time Management
• Research
• English
• Public Speaking
• Leadership
• Team Leadership
• Event Planning
• Management
• Team Management
• Data Management
• Spss
• Conducting Interviews
• Dbms
• Hris
• Interviews
• Screening
• Vendor Management
• Talent Acquisition
• Temporary Placement
• Permanent Placement
• Interviewing
• Staff Augmentation