Anshul Gupta

About Anshul Gupta

With over a year at Coforge, I lead initiatives as an Architectural Manager specializing in ServiceNow application development for the banking and financial services sector. My focus lies in designing secure, regulatory-compliant workflows and integrating third-party systems to enhance operational efficiency. Proficiency in ITIL best practices ensures alignment with industry standards while addressing the unique needs of banking service management. My role emphasizes collaboration with business and IT teams to deliver tailored, scalable solutions that transform financial services. Building on extensive experience in ServiceNow implementation, I am committed to driving digital transformation, improving service delivery, and empowering organizations to achieve their objectives seamlessly.

Experience

1. Architectural Manager

   Coforge

   Aug 2024 — Present · Pune, IN

   Lead end-to-end Solution Architecture across FSM, FSO, CSM, TSM, OMT, ITOM, aligning designs to business outcomes, NFRs (performance, security, DR), and platform guardrails-Run discovery & stakeholder workshops, convert requirements into target architectures, data models, and integration patterns (REST/SOAP, webhooks, MID Server)-Ensure CSDM-aligned design, clean CMDB strategy, and observability via ITOM (Discovery, Service Mapping, Events, Health)-Define and enforce architecture governance—coding standards, quality gates, HealthScan/code review, upgrade readiness, and reusability through accelerators-Architect scalable integrations with upstream/downstream systems (CTI, CRM, Core Banking/OSS/BSS, ERP, IDAM), enabling straight-through processing and orchestration-Partner with presales to craft compelling RFP responses, solution blueprints, estimates/BoQs, and differentiated value propositions vs. competitors-Lead demos/POCs tailored to domain use-cases—showcasing measurable ROI: cycle-time reduction, cost savings, SLA uplift, CSAT/NPS improvement-Build proposal accelerators (demo data, reference architectures, estimators, templates) to boost win-rate and reduce solutioning turnaround-Design and scale industry playbooks across BFSI, Telecom, Insurance, and Public Sector using FSM, FSO, CSM, TSM, OMT, ITOM combinations-Create reusable solution packs (data models, integrations, workflows, reports, VA/IVR flows) for rapid implementation and repeatable success-Translate complex domain processes (e.g, Retail Banking onboarding, Telco order-to-activate, Field Service dispatch) into workflow + orchestration on ServiceNow-Act as trusted advisor to business & IT stakeholders; drive roadmaps, platform strategy, and change adoption-Coach cross-functional teams (BA/Dev/QE) via Scrum of Scrums, Architecture Board, and Design Authority, ensuring velocity with quality.

Education

• RKDF UNIVERSITY

  Master of Computer Applications (MCA), Computer Science

  2008 — 2011

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  BCA, Computer Application

Skills

• Jdbc
• Core Java
• Tomcat
• Javascript
• Sql
• Microsoft Sql Server
• Oracle
• Itil
• Html
• Jboss Application Server
• Servicenow
• Css