Anshu Sinha
ITIL-Certified ITSM Professional | 6+ Years in Major Incident, Change & Problem Management | Driving Service Excellence & Operational Efficiency
- Role
- Problem Manager at Wipro
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Anshu Sinha
An accomplishment-driven professional offering around 6+ years of rich experience in Skilled indesigning and implementing processes for ITIL\'s IT Service Management including Service levelManagement, Major Incident, Problem Management and Change management.Certified ITIL professional with a comprehensive grasp of IT services and processes.Impressive success in setting up & spearheading business operations that drives productivityimprovement, growth & delivery excellence.
Experience
Problem Manager
Nov 2025 — Present · Bangalore, IN, US
Manage ownership of all high-priority incidents (P1 and P2), review the Post-Incident Report (PIR),and make sure incidents are thoroughly explained and documented with a root cause, deficienciesand recommendations to prevent/mitigate the future loss of services.Managed end-to-end Problem Management process, ensuring identification, logging, categorization,and resolution of recurring issues.Created and maintained Problem Management dashboards and reports for senior leadership,tracking KPIs and SLAs.Provide regular and timely standard service reporting.Performed Root Cause Analysis (RCA) using 5 Whys and Fishbone Diagrams to identify underlyingcauses of recurring incidents and implement permanent fixes.Supported Problem Managers in RCA, tracking workarounds, and coordinating long-term solutions.Responsible for driving and managing Incident management, Problem management, Changemanagement, Inventory management, Service continuity improvements.Partnered with cross-functional teams to deliver Major Problem Reviews (MPRs) and reduce repeatincidents.Provide feedback on the effectiveness and end-to-end Problem Management Process workflow tothe Account Process Leader.
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