Anshu Kumari
Service Level Manager @Wipro
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WORK HISTORY
Service Level Manager @Wipro
Bengaluru, IN
Configuration/on boarding of SLA\'s during transition phase.Handling complete Transition of SLAs with detailed recommendations to mitigate risks SLM RisksManagement review reports for all critical SLM risksSupporting action plans for all the transition account which have SLA risksCollaborate with other functions like SLM and process consultancy to deliver an unified experience to customer, and knowledge sharing for the practice. SIAM Reporting & SLAs Understanding all methodology and description SLA credit note Calculation
EDUCATION
JSS Academy Of Technical Education Karnataka
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Vidya Niketan
10th, Science
RMR Seminari Higher Secondary School
12th, Mathematics and Computer Science
SKILLS
ABOUT ANSHU KUMARI
Overall 10+ years of experience in Service Management with extensive subject matter expertise in IT Services Management (ITSM) and ITIL methods, processes, strategic technology, infrastructure planning and developing cost-effective solutions to meet customer business requirements.• Hands on experience on environmental tools: Microsoft Excel, Microsoft Word OWA, ServiceNow, Remedy, HPSM & PowerBI• Ticketing tools: BMC Remedy V9, ARS 6.3 7.x, and Remedy on Demand, Service Now, ITSM & HPSM.
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