Anshita Bhatt
Customer Engagement & Crm Intern @Decathlon
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WORK HISTORY
Customer Engagement & Crm Intern @Decathlon
Delhi, IN
Role Summary:Gained hands-on experience in customer relationship management and reverse logistics within a fast-paced retail environment. Supported cross-functional operations including returns, refunds, inventory coordination, and customer satisfaction tracking using internal CRM tools and OMS platforms.Key Responsibilities:Managed customer returns, refunds, and credit note processes for both online and offline purchases.Assisted with defective product handling and refund/exchange coordination as per policy.Operated tools like CRM Dashboard, OMS, and Medilla NPS for tracking requests and analyzing satisfaction metrics.Handled delivery and order verification through OTP checks and manual system updates.Supported Reserve & Collect (RNC) and Click & Collect (CNC) workflows and reconciled inventory across platforms.Communicated with warehouses for stock mismatches and coordinated using tools like SFS-RNC/CNC and CubeIn.Processed customer queries and initiated credit/refund actions after validating invoices.Collaborated closely with logistics, customer support, and warehouse teams to ensure end-to-end process efficiency.
EDUCATION
CHANDIGARH UNIVERSITY
Bachelor of Business Administration
IILM University, Greater Noida
Master of Business Administration - MBA
ABOUT ANSHITA BHATT
Hi, I’m Anshita Bhatt a marketing student with a strong passion for creativity, communication, and community building. With a heart rooted in arts and literature, I believe storytelling is at the core of impactful marketing whether it’s crafting a brand identity, designing a campaign, or creating unforgettable customer experiences. My journey with AIESEC in India, as part of the Outgoing Global Exchange (OGX) team, allowed me to connect hundreds of young people to global volunteering and internship opportunities. I realized how powerful meaningful connections and authentic communication are in inspiring action. I am passionate about: Understanding what makes people connect with ideas, stories, and brands. Exploring marketing strategies that are authentic, emotional, and human-centered. Empowering young voices and building communities that create real-world change. Embracing creativity — through writing, visual storytelling, and cross-cultural experiences. With a curious mind and an open heart, I am excited to step into the world of marketing, branding, and creative industries, while keeping my love for arts and literature alive in everything I do.\"Marketing is no longer about the stuff you make, but the stories you tell.\" — Seth Godin This is the story I’m excited to write.
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