Anshika Tiwari
Project Manager at Accenture
- Role
- Project Manager at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Anshika Tiwari
Result oriented professional with experience of 10+ years in diverse areas including project management, process & service excellence, customer support, transformation, quality compliance, team management, need assessment, business process understanding, requirement mapping, procedure development, training & development Highly skilled in providing end-to-end customer service delivery solutions along with strong capabilities in implementing the Service Delivery Process covering Capacity Management, Service Level Management, Resolution Process and Control Process; developing Business Continuity Plans, Procedures, and Service Standards for Business Excellence Last spearheaded efforts with Jana Bank, Bangalore as a Project Lead with experience in monitoring project activities and handling the complete cycle of the project management entailing requirement gathering, final execution of projects, site supervision and commercial activities. Excel in formulating strategies, driving process excellence initiatives, deriving substantial improvements across diverse business processes with implementation of Lean Methodology, Preparing Process Dashboard, SLA Report, Balance Score card to assess the performance of the process Demonstrated expertise in managing various processes entailing back-office operations; creating process vision & design, developing enhancement strategy and transition strategy and deploying key execution strategies across processes Strong people & project management Skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resource as well as ensure skill upgrade, competence management, career planning, and mentoring of the team members as well as maintaining TAT, quality, productivity and behavioral aspects of the team.
Experience
Project Manager
Jul 2021 — Present · Gurugram, IN
Education
IBMR -IBS
MBA
2008 — 2010
National Public School,Lucknow
CMS Degree College ,Lucknow
2003 — 2008
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