Anshika Sharma
IT Analyst @Tata Consultancy Services
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WORK HISTORY
IT Analyst @Tata Consultancy Services
Bengaluru, IN
Involved in requirement gathering from Functional owners (Business users) and analyzing the feasibility.• Working on OFS and FX to Send data to Siebel through REST API using Postman tool to meet the business requirements.• Provided Functional KT\'s to L2 & L3 teams to support application post Go-Live• Documenting all the impacted modules by updatingURS, LLD, DRS, IRS and HLD documents.• Identifying Test scenarios and preparing test cases.• Writing Test Script Manually and upload in HP ALM.• Reviewing Test cases, uploading them in Test Plan and Executing the Test scripts in ALM & SEALM• Performing Sanity testing end to end for Interfaces like CRM, CX, OFS, Twillio, PROD GE, FX• Defect Reporting and Re-testing & Status Reporting to the Client/Business.• Extensive Experience in Developing Oracle
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Computer Science
Symbiosis Institute of Business Management, Pune
Pgdm
ABOUT ANSHIKA SHARMA
Experienced Siebel CRM professional with hands-on expertise in configuration, scripting, and developing custom workflows. Skilled in creating and managing Business Services, Business Components, Links, Joins, Pick Lists, Pick Applets, and Views.Proficient in Siebel Open UI customization, REST API development, and BI Publisher. Strong understanding of SQL and end-to-end testing practices, including unit testing, UAT, and production support.Well-versed in tools such as HP QC for defect tracking and Germain for post-production monitoring. Adept at performing sanity and functional testing across multiple interfaces — CRM, CX, OFS, Twilio, PROD GE, and FX — ensuring seamless integration and high-quality deliverables.
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