Anshika Saxena
Change & Service Operations Manager | Prosci & ITIL Certified | Transforming IT Infrastructure through People-Centric Change and Process Excellence
- Role
- Change Manager at Rackspace Technology
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Anshika Saxena
Senior Change Management and Service Operations Consultant specializing in maximizing ROI…
Experience
Change Manager
May 2022 — Present · Gurugram, IN
Orchestrated the end-to-end change management lifecycle for a global cloud infrastructure environment, ensuring stability, compliance, and minimal disruption to client services. Governed the process for standard, emergency, and normal changes in strict adherence to ITIL best practices.Key Responsibilities & Achievements:Risk Assessment & Impact Analysis: Conducted rigorous pre-implementation risk and impact assessments for all proposed changes, evaluating potential effects on service availability, security, and client operations. Mitigated high-risk changes by enforcing rollback plans and success criteria, reducing change-related incidents by 40%.Change Management Governance: Owned the entire lifecycle of the Change Management process (RFC submission, review, approval, implementation, and post-implementation review). Ensured 100% compliance with internal and external audit requirements.Root Cause Analysis (RCA): Led detailed Root Cause Analysis investigations for any change-related incidents or outages. Authored comprehensive RCA reports and managed the implementation of corrective actions to prevent recurrence, improving systemic stability.Stakeholder Engagement: Proactively engaged and communicated with a diverse group of stakeholders, including technical teams, service managers, product owners, and client-facing staff. Built consensus, managed expectations, and secured necessary approvals for changes.Change Advisory Board (CAB) Leadership: Chaired and hosted weekly CAB meetings, facilitating constructive discussion and collaborative decision-making on high-risk and major changes. Streamlined the approval process, improving operational efficiency.Process Implementation & Improvement: Continuously refined the change management process, tools, and documentation. Championed the adoption of automated change workflows, increasing team productivity and reducing manual errors.
Education
University of Rajasthan
Bachelor of Technology - BTech
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