Anshika Agarwal
Tech Program Manager @ Optum | Master Black Belt in Six Sigma
- Role
- Tech Program Manager at Optum
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anshika Agarwal
Leading Optum\'s tech program management with a Master Black Belt in Six Sigma, my focus is on exceptional service delivery and continuous improvement. We\'ve streamlined processes, ensuring projects meet their targets effectively and efficiently.At Optum, our team leverages cross-functional collaboration and metrics-driven productivity enhancement to achieve stability goals and manage complex service levels. Driving innovation in healthcare technology, we embrace change and mitigate risks to enhance stakeholder value.
Experience
Tech Program Manager
Feb 2024 — Present · Gurugram, IN
Responsible for managing business critical application and enable high customer satisfaction• Monitor Application performance, analyze VOC and identify improvement opportunities.• Ensure system availability, reliability, and performance is maintained per SLAs• Delivery management involves sprint planning, work assignment and ensure on time, on budget and on scope completion. • Embrace continuous improvement and adopt change based on feedback and emerging challenges.• Key Achievements: 88% reduction (134 Days to 15 Days) in vulnerabilities TAT, Incident Backlog reduction 88%(98 to11) and 35% reduction (37 to 24) in Problem backlog
Education
Govt. Girls Polytechnic, Bareilly
Three Year Diploma in Electronics, Electronics
1989 — 1992
Indira Gandhi National Open University
Diploma in Management
Smu
Bachelor of Business Administration (BBA)
2013 — 2015
Cybersecurity
Master Black Belt, Six Sigma
2016 — 2016
Skills
- Metrics Definition
- Pmp
- Quality Assurance
- Iso 9000
- Six Sigma
- Quality Auditing
- Software Project Management
- Itil
- Business Analysis
- Lean Manufacturing
- Management
- Business Process Improvement
- Capability Maturity Model Integration (Cmmi)
- Testing
- Software Development Life Cycle (Sdlc)
- Sdlc
- Cmmi
- Quality System
- Productivity Enhancement
- Process Improvement
- Requirements Analysis
- Quality Management
- Analysis
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