Ansh Dixit
Customer Service Associate @Walmart
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WORK HISTORY
Customer Service Associate @Walmart
Cambridge, ON, CA
Sustained a 68 items/hour pick rate with 98% substitution accuracy; kept orders within SLA during peak windows.• Cut order defects by 18% by flagging repeat stockouts and tightening backroom checks.• Resolved escalations at pickup with calm, clear comms; contributed to a +7-point lift in store CSAT over 6 months.Skills: SLA execution, inventory systems, route/order triage, customer recovery, team coordination.KPIs: Pick rate, substitution accuracy, on-time readiness, CSAT.
EDUCATION
Conestoga College
Bachelors in cybersystem engineering
Col.Brown Cambridge School
High School Diploma
ABOUT ANSH DIXIT
I’m a Cyber Systems Engineering student at Conestoga who loves turning messy problems into working, well-documented solutions. My lane sits where hardware, software, and security meet. I’ve written STM32 firmware for real test rigs, locked down comms with TLS and PKI, containerized services with Docker, and used Azure Key Vault for sane secret handling. When networks act up, I trace packets, form a hypothesis, and prove it with Wireshark and logs. What this really means is I can ship, harden, and support. I threat model early, automate the boring parts, and write SOPs that teammates actually follow. Retail and client-facing work taught me to read people, defuse tension, and translate tech into plain language. Under pressure, I stay steady and finish. Toolbox C C++ Python Bash Git Linux Windows TCP IP Wireshark Docker Azure Key Vault TLS PKI OpenSSL UART SPI I2C STM32 Raspberry Pi Focus Cybersecurity, IT infrastructure, endpoint and network basics, vulnerability assessment, documentation, and hands-on troubleshooting. If you need someone who can dig into the bits, secure the path, and communicate the why, let’s talk.
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