Ansh Sonigra

Technical Support Advisor @Concentrix

Calgary, AB, CA

As a Technical Support Advisor at Concentrix, I assist customers by troubleshooting technical issues, providing step-by-step solutions, and ensuring a smooth user experience across various platforms. I handle support via phone, chat, and email, while maintaining detailed case records and staying updated on product knowledge. This role has enhanced my communication, problem-solving, and customer service skills in a fast-paced, tech-driven environment.