Ansh Sharma
ARENA MANAGER | GALLANT PLAY |
- Role
- Arena Manager at Gallant Play
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Arena Manager
May 2025 — Present
Team Huddle & Collaboration*: Proven ability to facilitate effective team huddles, foster collaboration, and drive business objectives through cross-functional teamwork. Skilled in building strong relationships with team members, stakeholders, and clients.*Team Monitoring & Performance*: Experienced in monitoring team performance, identifying areas for improvement, and implementing strategies to optimize productivity and efficiency. Proficient in analyzing performance metrics to inform data-driven decisions.*Escalated Query Resolution*: Adept at resolving complex customer queries in a timely, professional, and empathetic manner. Skilled in de-escalating tense situations, providing personalized solutions, and ensuring customer satisfaction.*Renewal & Retention Strategies*: Developed and implemented effective renewal and retention strategies to drive customer loyalty and reduce churn. Experienced in analyzing customer behavior, identifying renewal opportunities, and creating targeted campaigns to retain high-value customers.*Upsell & Cross-Sell Techniques*: Proven ability to identify opportunities to upsell and cross-sell products or services, driving revenue growth and increasing customer lifetime value. Skilled in developing and executing targeted sales strategies to meet business objectives.*Memorandum of Meeting*: Experienced in creating and distributing meeting minutes, ensuring all stakeholders are informed and aligned on action items, decisions, and next steps.*Quality Check* conducting quality checks to ensure high standards of services.*KPI Management*: Proficient in developing, tracking, and analyzing Key Performance Indicators (KPIs) to measure business performance, identify trends, and inform data-driven decisions.*Key Accounts Management*: Experienced in managing and developing strategic relationships with key accounts, understanding their needs, and delivering tailored solutions to drive customer satisfaction and loyalty.
Education
Ewing Christian College - India
b.com, Human Resources Management/Personnel Administration, General
United Group of Institutions
Mba, Marketing Management, General
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