Ansari Danish
Application Owner / Technical Project Manager | Banking & Payments
- Role
- Application Owner at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ansari Danish
ExperienceError Resolution and Support: Efficiently troubleshoot and resolve technical issues daily through calls, emails, and online chat. Provided in-depth technical support for merchants (CCAvenue) by diagnosing and resolving server-level integration failures via phone, email, and live chat. Escalation Management: Managed escalations with root cause analysis, delivering prompt and effective solutions to complex technical problems. Resolved integration and testing errors related to acquirer and bank integration, ensuring streamlined processes for both web and mobile platforms. Client Assistance and Solutions: Identified and delivered effective solutions to merchants’ issues with promptness and efficiency. Assisted clients in overcoming challenges during the integration of online payment gateways and provided post-production technical support. Integration Support: Guided merchants through the integration process, offering technical application-level support and API assistance post-merchant onboarding across multiple platforms, including Java, PHP, ASP.net, Android, and third-party shopping carts. Coordination and Communication: Acted as the Single Point of Contact (SPOC) for top clients and banks, coordinating with networks such as Visa, Mastercard, Amex, and RuPay for network-related concerns. Collaborated with banks to address technical issues, monitored downtime, and communicated updates to merchants via email. System and Product Knowledge: Stayed current with system updates and changes, demonstrating exceptional multitasking and problem-solving abilities. Enhanced success rates by identifying bugs and anomalies during product integration with banks through meticulous log debugging, functional testing, and system testing. Technical Expertise: Expanded knowledge in emerging fintech products like Tokenization, SIHub, and AltID. Proficiently utilized technical platforms and software, including XAMPP and Postman API, to facilitate integration and troubleshooting processes. Training and Guidance: Provided comprehensive training and guidance on existing and new products and features to clients and team members, ensuring they were well-equipped with the necessary technical knowledge. Project Management: Nifty, ClickUp Customer Support: Zendesk, Office24by7 Team Collaboration: Nifty, ClickUp AI and Automation: Office24by7
Experience
Application Owner
Jun 2025 — Present · Navi Mumbai, IN
Currently working with Wipro Limited (Client: ICICI Bank) as an Application Owner, handling end-to-end ownership of a mission-critical banking application. My role closely aligns with a Technical Project Manager / Project Owner, covering delivery, technology, and governance responsibilities.Key Highlights:End-to-end application ownership from requirements to production supportVendor management (Wibmo) including delivery tracking, SCR closure, and sign-offsBRS, FSD, and SOW reviews ensuring business, technical, and compliance alignmentApplication architecture design (Web / App / DB) and connectivity flow designInfrastructure procurement, deployment coordination, and release readinessApplication monitoring using APM tools to ensure performance and stabilityAudit, ASLC, and regulatory compliance closure in a Tier-1 banking environmentSingle point of accountability for application health, delivery, and operations
Education
Siws College
Bachelor of Science
2017 — 2020
University of Mumbai
Bachelor of science in IT
2019 — 2022
University of Mumbai
Master of Science - MSc
2020 — 2023
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