Andrew Ortiz
Servicenow Practice Director @Advizex
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WORK HISTORY
Servicenow Practice Director @Advizex
Columbus, OH, US
Strategic leadership of the end-to-end ServiceNow ecosystem lifecycle—spanning go-to-market strategy, pre-sales engineering, architectural governance, and enterprise delivery. Focused on the conversion of legacy business processes into high-performance, automated workflows that drive measurable enterprise value.Key Areas of Focus- Practice Strategy: Defining the long-term vision, service offerings, and growth roadmap for the ServiceNow business unit- Executive Advisory: Partnering with C-suite stakeholders to align platform capabilities with broader digital transformation goals- Operational Excellence: Overseeing portfolio health, resource allocation, and delivery methodologies to ensure consistent client satisfaction- Ecosystem Management: Cultivating high-value relationships with ServiceNow and integrated technology partners.
EDUCATION
John Carroll University
BBIS, MIS
Lorain County Community College
AAS, Electrical Engineering
Ohio Dominican University
Bachelor of Science in Business Administration (BSBA), Management
Borromeo Seminary - Cleveland
Religious Studies, Theology/Theological Studies
ABOUT ANDREW ORTIZ
Andrew Ortiz is a ServiceNow Practice Director and IT leader with over 15 years of experience driving enterprise-scale digital transformation and infrastructure strategy. Recognized for bridging the gap between high-level business objectives and technical execution, he specializes in leading the end-to-end ServiceNow lifecycle—from go-to-market strategy and C-suite advisory to architectural governance and global delivery. His background spans infrastructure automation, orchestration, and regulatory compliance across diverse industries including financial services, healthcare, and retail. By combining a deep understanding of complex ecosystems with a focus on operational excellence and talent mentorship, he consistently transforms legacy business processes into streamlined, automated workflows that drive measurable enterprise value and long-term platform ROI.
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