Anoop Somasundaran

About Anoop Somasundaran

Seasoned Delivery and Account Management Leader with over two decades of global expertise in delivery leadership, client relationship management, program management, team leadership, and financial management. With a robust background in technology and software development, I have successfully led the end-to-end delivery and governance of numerous large and medium complex IT and digital transformation programs within a global delivery service model.I have global experience working both at client locations and offshore with extensive experience in customer-facing roles. I have a proven track record of leading cross-functional teams to deliver projects using Agile development methodologies, and possess a deep understanding of Agile frameworks, practices, and tools.In my current position, I oversee multiple customer accounts, managing end-to-end delivery and client relationships. I am responsible for strategic account planning, delivery excellence, program governance, financial management, and team leadership within a portfolio exceeding $16M. Previously, I led the expansion of a $25M credit bureau portfolio and managed digital transformation and ADM programs with a dynamic team of over 350 talented individuals.I excel at building and maintaining long-term, mutually beneficial client partnerships through exceptional relationship management and a deep understanding of client needs. As the primary liaison with senior client leadership, I lead discussions with a keen focus on ensuring high levels of customer satisfaction. I am adept at leading pursuits and deal solutioning to drive revenue growth, collaborating with account and internal service line teams to bring innovative solutions in digital transformation, cloud, data analytics, agile, and automation to our clients.Key Strengths:Account Management, Delivery Management, Program Governance, Customer Relationship Management, Team Management, Program Management, Sales and Solutioning, P&L Management, Contracts Management, Agile Delivery, Digital Transformation

Experience

1. Sr Account Manager

   UST

   Sep 2022 — Present · Atlanta, GA, US

   Own end-to-end delivery and governance of large/medium digital delivery and ADM programs. Ensuring delivery excellence by strictly adhering to established timelines, budgets, and quality standards.• Managing the team of delivery and program managers, project managers, technical and operations teams.• Conducting periodic reviews with delivery and program management team to review delivery metrics, performance, SLAs, margins and continuous improvements. Collaborate with all delivery team members involved to ensure client expectations and commitments are met.• Own and manage client relationships up to CXO and SVP level and build long-term partnership. Act as the primary point of contact for clients, responsible for ensuring high level of customer satisfaction and manage escalations. Conduct QBRs, periodic engagement and delivery reviews with senior client leadership.• Successfully executed ADM and digital transformation programs using various engagement models within Agile Scrum/SAFe frameworks.• Own the P&L for the account. Responsible for revenue growth, forecast and improving margins. Conducting internal reviews with PMO, finance and vertical leadership to track, monitor the financial metrics and develop corrective measures.• Responsible for resource planning and coordination with WFM/TA teams for hiring, talent development, mentoring, performance management, resource utilization and optimization.• Managed several pursuits and led deal solutioning collaborating closely with account management, customers and other internal service lines. Responsible for leading RFPs and work closely with various internal service lines and platform teams for deals solutioning, unsolicited proposals and proposing digital transformation and automation solution offerings to the customer.• Own the MSAs and SOWs for the portfolio, worked closely with the VMO team for contract negotiations and extensions, managed and monitored compliance to contractual terms adherence.

Education

• The Rajaas Engineering Colleges

  Bachelor of Engineering - BE

Skills

• Ajax
• Extjs
• Html
• Software Project Management
• Jboss
• Ant
• Jsp
• Software Development
• Spring Framework
• Scrum
• Vss
• Log4j
• Servlets
• Software Development Life Cycle (Sdlc)
• Linux
• Hibernate
• Weblogic
• Team Management
• Java
• Web Services
• Spring
• Junit
• Waterfall
• Dwr
• Oracle
• Eclipse
• Agile Methodologies
• Agile
• Xml
• Tomcat
• Pre-Sales
• Sdlc
• Javascript
• Cvs
• Mysql
• Jdbc
• Java Enterprise Edition
• Struts
• J2ee