Anoop K.

About Anoop K.

Facilities & Technical Operations leader with 25 years of experience managing…

Experience

1. General Manager Operations

   CBRE

   Aug 2025 — Present · Delhi, IN

   As General Manager – Operations, I am leading end-to-end facilities and operational management for a 1 million sq. ft. premium retail and mixed-use development in Delhi, ensuring seamless functionality, safety, and superior customer experience across all services and assets. Ensure 100% smooth and trouble-free operations across all key service verticals — engineering and utilities, security, housekeeping, façade cleaning, horticulture, pest control, fire and life safety, and parking management — maintaining operational excellence, compliance, and brand standards at all times.Oversee engineering operations covering HVAC systems, HT/LT distribution, DGs, transformers, pumps, lifts, escalators, WTP/ STP/ RO Plants, and BMS, ensuring uninterrupted uptime and statutory compliance through structured preventive and predictive maintenance practices.Lead the fire and safety team to maintain emergency readiness through regular audits, evacuation drills, system testing, and adherence to safety standards and local statutory requirements.Drive vendor performance and governance, ensuring contractual compliance, manpower efficiency, and cost optimization through structured monitoring, audits, and periodic reviews.Collaborate closely with CRM, marketing, projects, and fit-out teams to support day-to-day operational requirements, tenant handovers, event coordination, and brand activations, while ensuring safety, compliance, and zero disruption to mall operations.Conduct regular site inspections, system audits, and risk assessments to sustain high standards of safety, cleanliness, and overall experience in line with brand and regulatory expectations.Foster a culture of safety, quality, and hospitality, ensuring adherence to SOPs, sustainability norms, and continuous improvement initiatives across all functions.Maintain strong engagement with service partners, and internal teams through structured reviews reinforcing trust, accountability, and operational excellence.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Project Management

  2009 — 2011

• Jaipur National University

  Master of Business Administration (MBA), Fire Protection and Safety Management

  2014 — 2015

• Delhi University

  BA - Bachelor of Arts, Art/Art Studies, General

  1998 — 2001

• Institution of Engineers of India (IEI), Kolkata

  Bachelor of Engineering - BE, Electrical Engineering