Anoop Kumar P

About Anoop Kumar P

Next-Generation CX Transformation solutions powered by GenAI- AI first, AI augmented Digital experience strategy-implementation-optimization- Tailored GenAI based domain and engineering workbench creation and deployments- AI coexistence incremental strategy and Implementation on Legacy models- Design business transformation in CX landscape covering interactions, engagement, intelligence, integration, and data- Integrated solution model with omnichannel front ends, digital experience platforms - CMS, ECM, CCM, Digital marketing, Digital commerce- B2C,B2B, B2B2C, D2C, Cloud native stack, Conversational ecosystem, Cognitive & AI stack, CRM, CDPs, Digital integration, Contact centre acceleration etc- Industrialized models - Digital Factories, Nextgen collaborative experience delivery engines, DevSecOps for Digital etc- Architecture - Omni channel, headless, microservices, integrations, vendor COTs packages etc - Innovation and solutions - Experience-driven commerce, shoppable media, conversational economy, gig economy, hyper-personalization at realtime, next-generation workforce enabling etc- Driving business conversations - Creating the next generation POVs and POCS on industry pain areas- Industry technology trend analysis in CX landscape and POVs- GTM models on new CX areas and partnershipsIncubating larger technology organizations- Architecture community creation across digital portfolios - Talent & competency management - Mining innovation, solution and asset across the digital portfolios- Platform solution envisioning Skill areas of integrated solutioning Web - RWD, PWA, Angular, React, Node,Mobile - Hybrid, IOS, AndroidCMS - Adobe AEM, Drupal, Sitecore ECM - Newgen, OpentextMarketing - Adobe Campaign ManagementCommerce - Hybris, MagentoConversational - Azure Bots, DialogFlow, Alexa, Lex, LivePerson LCNC Platforms - Outsystems, Mendix, WavemakerCloud - AWS, Azure, GCPAI - Genai, LLMs, Content Intelligence, Document Intelligence, Customer intelligence, Ops intelligence

Experience

1. AVP, Senior Principal Technology Architect, Engineering

   Infosys

   Jul 2019 — Present · IN

Education

• Symbiosis

  PGDBA, Marketing/Marketing Management, General

  2004 — 2006

• University of Kerala

  Bachelor of Technology (BTech), Computer Engineering

  1992 — 1996

Skills

• Kony
• Amp
• Enterprise Mobility
• Open Source Software
• High Availability Architecture
• Nsa
• Mobileiron
• Telecom Bss
• Sdlc
• Solution Architecture
• Gsm-R
• Worklight
• Software Development
• Creative Problem Solving
• Fault Management
• Enterprise Software
• Sup
• Unix
• Operating Systems
• Pre-Sales
• Omcr
• Telecommunications Systems
• Agile Methodologies
• Software Project Management
• Itil
• Integration
• Cellular Communications
• Soa
• Mobile Devices
• Mobility Management
• Mobility Strategy
• Business Intelligence
• Afaria
• Requirements Analysis
• Networking
• Protocols Tcp/Ip
• Data Network