Anoop H
Delivery Manager at UST
- Role
- Delivery Manager-ims at UST
- Location
- Thiruvananthapuram Taluk, IN
- LinkedIn followers
- 500 followers
About Anoop H
Delivery/Operations Management: Involved in Project scheduling & analysis, Effort & …
Experience
Delivery Manager-ims
Apr 2016 — Present · Thiruvananthapuram, IN
Led and coordinated service delivery solutions to achieve year-over-year product and revenue growth with significant gross margin contributions on multiple accounts. • Identified inefficiencies in service delivery processes and procedures driving changes to reduce costs and improve support levels and customer satisfaction. • Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT (turnaround time), thereby attaining client delight and high compliance scores • Ensuring the smooth transition from current to future business operations including onsite due diligence & feasibility studies followed by successful offshore implementation • Performance-driven professional with excellence in devising and implementing continuous improvement methodologies; proficient in effectively negotiating with vendors/suppliers • Led in Project scheduling & analysis, Effort & Cost Estimation, Resource Procurement, Deployment & Allocation, and Project Delivery & Implementation as per assigned deadlines • Working knowledge in IT Infrastructure, Networking, Operations and Information Security Project Management • Led high performing team of technical project managers and own the accountability of complete E2E delivery • Provide oversight of suppliers and other third-party vendors engaged in relative Service Delivery activities to ensure effective delivery to clients. • Identified inefficiencies in service delivery processes and procedures driving changes to reduce costs and improve support levels and customer satisfaction • Designed & Maintenance Infrastructure Architecture and follow the ITIL Practices of Incident Management, Problem Management, Capacity, and Change Management • Competent in developing project baseline, budgets and turnaround time and successfully monitoring & controlling project execution activities with focus on improving satisfaction level
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