Anoop Arya
Chief Service Officer @ Addverb | Service Account Director - Middle East and India | Field engineering director - SEAP | Board Member
- Role
- Chief Service Officer at Addverb
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anoop Arya
As Chief Service Officer at Addverb, I lead global after-sales, support, and service operations with a focus on warehouse automation maintenance, equipment lifecycle management, and enhancing customer service experience. My mission is to ensure operational uptime through the implementation of proactive strategies, digital solutions, and process innovation. With over three decades of experience, including leadership roles at SIG Combibloc and Sidel, I have honed expertise in team management, customer relationship management, and key account development. Passionate about driving service innovation, I work collaboratively to deliver reliable, efficient solutions that elevate customer satisfaction and operational efficiency.
Experience
Chief Service Officer
Jul 2024 — Present
I oversee Addverb\'s global After Sales, Support, and Service Operations, which include warehouse automation maintenance, equipment lifecycle management, and customer service experience. My key responsibility is to ensure operational uptime for our customers through proactive service strategies, digital tools, and process innovation.
Education
Maharshi Dayanand University
M.B.A., Marketing
2005 — 2008
Pune University
B.E., Electronics
1986 — 1991
Skills
- Product Development
- Leadership
- Sales Operations
- Customer Service
- Project Planning
- Supply Chain
- Strategic Planning
- Engineering
- Cost Reduction
- Quality Management
- P&L Management
- Business Development
- Cross-Functional Team Leadership
- Sales Management
- Logistics
- Customer Satisfaction
- Sap
- New Business Development
- Account Management
- Pricing
- Change Management
- Product Management
- Team Building
- Management
- Project Management
- Team Leadership
- Budgets
- Vendor Management
- Business Planning
- Operations Management
- Key Account Management
- Process Improvement
- Team Management
- Six Sigma
- Inventory Management
- Business Strategy
- Lean Manufacturing
- Distributed Team Management
- Procurement
- Manufacturing
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