Aniket Munshi

About Aniket Munshi

I’m a customer insights and experience leader with a strong background in research-driven decision-making, change management, and customer journey transformation.Over the past 8+ years, I’ve partnered with global clients across financial services, consulting, and technology to design and execute qualitative and quantitative research programs that uncover deep customer needs, improve satisfaction, and drive measurable business impact.My expertise lies in- Leading CX research & closed-loop programs- Conducting impact analysis and experience audits to translate insights into business and product strategies- Managing stakeholder alignment at executive levels to ensure customer voice shapes product and organizational priorities- Building research frameworks and methodologies that scale across markets and business units.I thrive in fast-paced, high-growth environments where customer insights are critical to shaping strategy. My goal is to bridge the gap between what customers need and what businesses deliver, ensuring products and experiences exceed expectations.

Experience

1. Consultant

   KPMG

   Jul 2023 — Present · IN

   Lead CX research and analysis across retail clients to identify experience gaps and drive actionable improvements.Designed and implemented closed-loop feedback programs, ensuring customer pain points are resolved and insights inform business strategy.Conducted impact assessments and customer journey evaluations to quantify ROI of CX initiatives.Collaborated with cross-functional leaders to embed research findings into product and service design.

Education

• Ryan International School,Surat

  High School

  2006 — 2011

• CGPIT, UTU, Bardoli.

  Bachelor’s Degree, Computer Engineering

  2013 — 2017

• Ryan International School,Surat

  High School, N/A

  2011 — 2013