Annu Nandal
Contact Center Representative Ii Easyline @TD
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WORK HISTORY
Contact Center Representative Ii Easyline @TD
London, ON, CA
Deliver personalized banking solutions and exceptional customer experiences through efficient handling of inbound inquiries across digital and phone channels.• Leverage CRM and internal banking systems to analyze customer data, identify service patterns, and ensure accurate documentation of interactions.• Utilise technology-driven tools and digital platforms to support customers in online banking, payments, and account management — strengthening technical proficiency in financial systems.• Collaborate with cross-functional teams to streamline workflows, share insights, and contribute to continuous improvement initiatives.• Maintain compliance with financial regulations and data privacy standards while ensuring a secure and trustworthy banking experience.• Strengthen analytical thinking, process optimization, and technical communication skills — building a strong foundation for a future in data analytics and technology within the financial sector.
EDUCATION
Maharshi Dayanand University
Masters of Science
Maharshi Dayanand University
Bachelor's degree
ABOUT ANNU NANDAL
I’m a results-driven professional with experience in customer service, financial…
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