Annu K.

CSM® | Business Analyst - Data, AI & Analytics, EXL | BITS Pilani \'27 | Marathons and counting

Role: Business Analyst at EXL
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Annu K.

I specialize in strategy analytics, delivering insights that drive data-driven…

Experience

Business Analyst
EXL
May 2021 — Present
Developed a Power BI dashboard to track key metrics, reducing operational inefficiencies by 20 percent.•Utilized advanced SQL queries and data transformation techniques to deliver actionable insights.•Designed a Power BI dashboard to monitor GI disability performance, cutting report generation time by 25 percent.•Applied Python for data processing and complex analysis, improving client decision-making.•Created an automated dashboard for mailbox indexing, reducing manual effort by 30 percent. Optimized data flow using SQL, enhancing operational efficiency.•Delivered a Power BI dashboard to assess bot and IVR performance, resulting in a 15 percent reduction in issues. Used advanced visualization to communicate findings to stakeholders.

Contact information

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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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