Ann Cazares
Influential Employee Experience and Consumer Experience Senior Leader | Executing Strategies at Scale | Learning and Development | Global Experience | Strategic Business Partner | Performance Consulting
- Role
- Senior Director, Learning Solutions, Training and Organizational Performance at Kaiser Permanente
- Location
- Hampton Roads, VA, US
- LinkedIn followers
- 500 followers
About Ann Cazares
Passionate global leader with 25-years\' employee and consumer journey experience who seamlessly works across matrixed environments to deliver results at scale. Industry recognized and results driven, I connect people strategies to success of organizational business needs.Have managed teams of 10-500+ with budgets of $1M-$45M+ I am an engaging and authentic mentor known for attracting and developing strong talent and delivering value. I formulate transformational strategies while empowering talent to succeed by maximizing their full potential in dynamic and challenging environments. I am skilled in:Learning | Training StrategiesEmployee ExperienceHuman Performance Improvement Employee Retention StrategiesTalent Development Leadership DevelopmentChange ManagementConsumer ExperienceQuality AssuranceContact Center Employee Lifecycle Strategies
Experience
Senior Director, Learning Solutions, Training and Organizational Performance
Dec 2022 — Present · Hampton Roads, VA, US
Provide vision, direction, leadership, strategic and operational accountability for learning experience delivery, design and development in support of: contact centers, membership administration, member relations, national claims administration for members and providers. Enable all lines of business within government and commercial businesses. Responsible for all work associated with the learning lifecycle, including needs assessment, design, development, delivery, evaluation as well as training management and administration and quality and excellence strategy.
Skills
- Coaching
- Leadership Development
- Leadership
- Healthcare
- Call Centers
- Workshop Facilitation
- Performance Management
- Employee Training
- Organizational Development
- Team Building
- Addie
- Business Process Improvement
- Training
- Onboarding
- Performance Improvement
- Organizational Effectiveness
- Workforce Planning
- Succession Planning
- Performance Consulting
- Training Delivery
- Process Improvement
- Human Resources
- Policy
- Talent Management
- Needs Analysis
- Medicaid
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