Ann Marie Theis

About Ann Marie Theis

My journey to Relationship/ Project Management was not a direct one. My overture was a career in opera working with some larger than life divas. Midway through the first act, I found my passion in teaching students life skills & leadership through music. I managed and grew a program while selling the values of the arts to a STEM obsessed society. During this period, I developed not only my business development acumen, but my ability to think outside the box when it came to marketing my music program. It is through these relationships and consumer engagement that I have found my true passion. I am passionate about helping dreamers become doers - whether teaching new skills, developing ideas, or assisting in finding a client the perfect solution. By building relationships & communicating, I curate custom solutions for customers. My time as a professional musician taught me how to thrive through feedback and failure, and resourcefully overcome obstacles. I have energetic presentation skills, with a unique creative background in leadership, design and instruction. Working day to day with a diverse population of people, I have first-hand instructional expertise leveraging innovative technologies to achieve strategic objectives. My skills and experiences include: PROJECT/ PROCESS TAMER: I have strong organizational, communication, planning and problem solving skills to orchestrate projects and engage others with innovation. My technical/computer competencies include MS Office, Google Suite, Facebook, Instagram, Snapchat, Adobe Creative Cloud and my own website. PROCESS CREATOR: Working in diverse communities enabled me to think creatively, gather key data, and utilize it to improve user experience. My out of the box thinking and willingness to take risks has allowed me to become a leader in my department in process design through the creation of innovative and efficiency driven SOP\'s. Additionally, I trained others on how to better use technology to engage clients. RELATIONSHIP BUILDER: My experiences with diverse groups enables me to build relationships, gain consensus, and develop a shared sense of purpose to meet goals. I am a team player who can establish trust with co-workers, mediate disputes and motivate others into action. Through communication, collaboration, creativity and innovation, I find human-centered solutions to enhance performance using complex models and coordinated information flow.

Experience

1. Relationship Customer Success Manager, Retirement Business Advisor

   Alerus

   Jan 2022 — Present

   Assists in managing 3 billion dollar book of business- Spends time understanding clients’ objectives and deliver programs that support these goals - Partners with other teams to support successful expansions and acceptance of new products/services in clients’ accounts and facilitate incremental business opportunities - Creatively problem solves when difficult situations arise and help client and internal team members resolve delivery challenges Process Improvement and Project Management - Led team in the creation of new Standard Operating Procedures to maximize efficiency and technology- Assisted in the successful implementation of new online platforms and apps, that increased efficiency, client engagement, and UX-Coordinates technical support and special projects- Interacts with clients, stakeholders, engineers, and product teams to influence new features and solutions. Relationship and Operations Management - Identifies and unlocks opportunities, to help navigate multi-stakeholders and complex organizations to drive relationships forward -Oversees day to day account maintenance. Customer Success and Sales -Training colleagues and clients to use platforms for generating customer insights-Finds opportunities to promote new products that improve UX.

Education

• Michigan State University

  Bachelor's degree, Education

  2009 — 2014

• Michigan State University

  Music Education