Ann-Marie Gorczyca
VP, Customer Success at Zorro
- Role
- VP, Customer Success at Zorro
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Ann-Marie Gorczyca
Strategic marketing and customer experience executive with expertise driving innovative targeted marketing and servicing opportunities to maximize ROI and NPS in the consumer finance industry. Deep phones channel experience, developing segmentation and operational strategies and streamlining processes to increase efficiency, customer satisfaction and employee engagement. Skilled at creating KPIs, dashboards and scorecards and developing internal controls and compliance strategies.
Experience
VP, Customer Success
Mar 2025 — Present · NY, US
Skills
- Cross-Functional Team Leadership
- Marketing Strategy
- Internal Controls
- Product Strategy
- Banking
- Risk Management
- Regulatory Compliance
- Scorecard
- Service Delivery
- Kpi Dashboards
- Business Strategy
- Kpi Reports
- Omni Channel
- Customer Segmentation Strategy
- Employee Engagement
- Brand Loyalty
- Management
- Credit Cards
- Net Promoter Score
- Customer Experience Management
- Strategic Planning
- Relationship Management
- Organizational Reengineering
- Crm
- Employee Training
- Auditing
- Customer Journeys
- Segmentation
- Customer Satisfaction
- Strategic Leadership
- Call Center Development
- Target Marketing
- Streamlining Work Processes
- Team Leadership
- Standards Compliance
- Customer Service
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