Annmarie McDermott P.
Customer Experience Senior Manager @KILLSTAR
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Senior Manager @KILLSTAR
EDUCATION
The Open University
BSc (Hons) , Physics
ABOUT ANNMARIE MCDERMOTT P.
Global Customer Experience & Operations Leader with 10+ years transforming service delivery, scaling international teams, and delivering measurable results that balance brand values with commercial growth. Known for leading with calm, clarity, and grit, I’ve built and scaled international teams, restructured operations to boost SLAs and cut backlogs by 45% while maintaining exceptional customer satisfaction and team engagement.Customer experience is the lens through which I lead, strategise, and deliver results. I combine strategic vision with hands-on execution, ensuring every interaction reflects brand values while meeting commercial goals. Recognised as proactive, solutions-focused, and someone who always goes the extra mile, I’ve implemented new SLAs, launched helpdesk platforms, and driven cross-functional improvements that enhance both satisfaction and efficiency.I prioritise team wellbeing and foster a culture of trust and accountability, knowing that engaged teams create loyal customers. Whether leading a global CX strategy or mentoring individuals through career milestones, my goal is the same: deliver experiences that leave a lasting, positive impression.Specialties: CX Strategy, Operational Excellence, Omnichannel Support, Process Improvement, Team Development, Voice of Customer Insights, Crisis Management, Brand-Centric Service Design.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.