Ann Lam
- Role
- Customer Success Account Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ann Lam
Accomplished account management and recruiting professional with a diverse background and…
Experience
Customer Success Account Manager
Jul 2023 — Present
Manage and grow 3 top vendor accounts ($50+ million-dollar portfolio) for Amazon Vendor Services (AVS) Signature by leveraging technology, centralized resources, and SOPs * Identify and improve business input metrics that drive growth and end customer experience by analyzing data reporting, leading strategic conversations, and composing post mortem documents * As the central contact, collaborate with vendor managers, supply chain managers, and other internal teams to escalate and resolve vendor issues quickly, resulting in strong vendor relationships
Education
Florence University of the Arts
Business and Fashion
Seattle Pacific University
Bachelor of Arts - BA, Business Administration: Information Systems and Apparel Merchandising
Skills
- Research
- Web Content Management
- Microsoft Excel
- Wordpress
- Web Content Writing
- Pay Per Click (Ppc)
- Microsoft Office
- Website Development
- Customer Relationship Management (Crm)
- Search Engine Marketing (Sem)
- Digital Marketing
- Google Docs
- Magento
- Google Webmaster Tools
- Web Content Creation
- Account Management
- Customer Service
- Search Engine Optimization (SEO)
- Microsoft Word
- Social Media
- Google Adwords
- Powerpoint
- Editing
- Copywriting
- Project Management
- Communication
- Google Analytics
- B2c Marketing
- Online Marketing
- Web Marketing Strategy
- Client Services
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