Annika Yates Lambert
Enterprise/Strategic CSM | Own $5.5 million in revenue | 108% NRR, President\'s Club 2024 | Gainsight Pulse speaker
- Role
- Senior Customer Success Manager Ii - Strategic Accounts at SurveyMonkey
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Annika Yates Lambert
I am a Senior Customer Success Manager on SurveyMonkey’s Strategic CS team. Since 2022 I\'ve worked with 20 of SurveyMonkey\'s top strategic accounts, including FAANG and the fortune 100. I partner with my customers to leverage insights from SurveyMonkey to win in their career. Their success has translated to my success: in 2024 alone, I signed the 2nd largest renewal in company history, made President\'s Club, and spoke at Gainsight Pulse! In and outside of work, I\'m ready for a challenge and adventure! I love exploring Oregon\'s natural beauty with my husband and dog, whether it be hiking, backpacking, paddleboarding, or skiing!
Experience
Senior Customer Success Manager Ii - Strategic Accounts
Sep 2024 — Present · Bend, OR, US
Education
Linfield University
Bachelor of Arts (B.A.), International Relations and German Studies, History minor
Austro-American Institute of Education
Vienna, Austria
Skills
- Intercultural Communication
- Community Outreach
- Grant Writing
- Policy
- Microsoft Word
- Team Management
- Salesforce.com
- Project Management
- International Relations
- Community Organizing
- Foreign Policy Analysis
- Public Speaking
- Event Management
- Microsoft Excel
- Powerpoint
- Legislative Research
- Event Planning
- Policy Analysis
- European Politics
- Government
- Nonprofits
- Surveymonkey
- Razors Edge
- Department Budget Management
- Phone Banking
- Wufoo
- Fluidsurveys
- Critical Thinking
- Microsoft Office
- Spss
- Customer Retention
- Customer Service
- Prezi
- Customer Experience
- Editing
- Philanthropy
- Customer Relations
- Foreign Policy
- Data Entry
- Writing
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