Annika Poindexter
Implementation Specialist | Customer Experience | Relationship Management | Account Management |
- Role
- Lead Implementation Specialist at LanguageLine Solutions
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Annika Poindexter
Results-driven Customer Success & Implementation professional with 10+ years of…
Experience
Lead Implementation Specialist
Oct 2023 — Present
Lead hands-on training and product demonstrations for over 25 healthcare clients, achieving a 93% satisfaction rate, which drove a 40% increase in software feature adoption· Manage data documentation and maintenance within Salesforce for 25+ implementations, ensuring 100% accuracy and completeness in client records and project details
Education
Southern Arkansas University
Nursing
Texas A&M University-Commerce
Master of Education (M.Ed.)
Henderson State University
Bachelor's of Science
Skills
- Google Docs
- Time Management
- Type 60 Wpm
- Prioritize Workload
- Cross-Team Collaboration
- Recruiting
- Organization Skills
- Word Processing
- Scheduling
- Multitasking
- Microsoft Office
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