Annika Card

Sales Operations Team- Sales Program Specialist @Mountain America Credit Union

Sandy, UT, US

Lead initiatives to improve sales performance across departments, consistently achieving key performance metrics (NPS > 60%). Designed and implemented 12+ recognition programs to enhance employee engagement and member satisfaction.• Manage team inbox responding to 50+ team member inquiries weekly ensuring same-day resolution and satisfaction. • Collaborate with Marketing, HR, Org Comms, Training, and Data teams to align on and meet company-wide critical measures and report on key metrics to leadership.• Manage project timelines, vendor relationships, budgets, and deliverables using Asana; conduct regular program evaluations for continuous improvement.• Analyze data to identify and resolve system errors, ensuring accurate incentive distribution and program effectiveness.• Troubleshoot CRM and incentive system errors, collaborating with IT to resolve technical issues and ensure data integrity.• Create training materials and walkthroughs to support onboarding and cross-departmental understanding.• Write concise documentation for both internal teams and customer-facing resources.• Support lead generation by distributing over leads across service teams.

Utah Valley University

Bachelor's degree, Human Resources Management and Services