Annie Walton
Product Manager @ American Express
- Role
- Product Manager at American Express
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Annie Walton
I’m a results-driven Product Manager with 7 years of experience delivering high-impact technology solutions and improving operational efficiency across enterprise environments. With a foundation in software engineering and deep exposure to IT Service Management, I bring a unique hybrid skill set technical fluency, strategic thinking, and a people-centered approach to building products that scale.My career began at Dell Technologies, where I accelerated quickly by working across Performance Engineering, Observability, and DevOps-driven teams. I built expertise in tools like Kubernetes, Grafana, and Neoload while collaborating with cross-functional partners to optimize system performance and reliability. Outside of my daily work functions, I served as a mentor and recruiter for NSBE, the Black Networking Alliance, and Dell’s internal talent development programs experiences that strengthened my leadership, communication, and commitment to creating inclusive spaces in tech.Today, I serve at American Express as a Product Manager within the IT Service Management organization. I lead initiatives across Incident Management, Mobile Agent, TPRM, and Problem Management, bridging technical and business teams to define requirements, streamline workflows, and deliver intuitive, high-value solutions for global users.My strengths include stakeholder management, data-informed decision making, strategic planning, user experience thinking, and guiding products from concept to execution. I thrive in environments where innovation, collaboration, and meaningful impact intersect.Core Skills & Focus Areas:• Product Strategy & Roadmapping• Agile & Scrum Execution• Cross-Functional Collaboration• Requirements Gathering & User Research• Process Optimization• Technical Problem-Solving• Stakeholder Alignment & Communication• Diversity, Equity & Inclusion Advocacy• Data Analysis & Market ResearchI’m passionate about building products that solve real problems and elevate the customer experience. If you’re looking to connect about product roles, tech strategy, or opportunities to drive inclusive innovation, I’d love to chat.
Experience
Product Manager
Jul 2021 — Present
Education
Johnson C. Smith University - JCSU
Bachelor of Science (BS), Computer Science Information Systems
Skills
- Human Resources
- Microsoft Office
- Java
- Html
- Management
- Project Management
- C++
- Customer Service
- Microsoft Excel
- Powerpoint
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