Annie S.
Customer Success Manager @Resolver, a Kroll Business
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WORK HISTORY
Customer Success Manager @Resolver, a Kroll Business
Toronto, ON, CA
I manage a $6M book of business across 100 accounts, partnering with customers in complex and highly technical environments. My focus is on driving long-term value, strong adoption, and retention by ensuring customers are aligned to scalable Resolver solutions that grow with their evolving business needs.I take a consultative, value-first approach and have achieved 137% quota attainment with no ramp period. Rather than focusing on transactional sales, I spend time understanding customer priorities, identifying operational gaps, and guiding teams toward solutions that create real, lasting impact.I work closely with both customers and internal teams to support solution design, configuration strategy, and ongoing optimization after implementation. This includes leading escalations, navigating complex stakeholder dynamics, and bringing Support, Product, Services, and Customer Success together around clear outcomes and next steps. I pride myself on being a trusted advisor to my customers and a collaborative partner internally, helping reduce friction, improve consistency, and position Resolver as a long-term strategic partner.
EDUCATION
Holy Name of Mary College School
The Ontario Secondary School Diploma
Wilfrid Laurier University
Bachelor of Arts - BA
ABOUT ANNIE S.
As a Customer Success Specialist at Resolver, I’m dedicated to driving customer success by optimizing their experience with our risk management solutions. I empower clients to simplify complex processes with enterprise software, delivering creative and effective solutions. By building strong relationships and diving into the details, I help customers unlock the full value of our platform, ensuring long-term success. I thrive on scaling teams, improving processes, and delivering exceptional outcomes at every stage of the customer journey.Resolver transforms risk management into Risk Intelligence. By gathering and analyzing risk data in context, our platform uncovers the true business impact of every risk—whether compliance, audit, incidents, or threats. This allows organizations to frame risk in quantifiable business metrics, turning it from a perceived barrier into a strategic driver of success. Our intuitive, integrated solutions empower businesses to adapt to regulatory and market shifts, gain actionable insights, and enhance resilience across their operations.
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