Annie Rossi
Driving Quality, Compliance & Multilingual Operations | Healthcare & Admin Leadership | Bilingual ES/IT/EN
- Role
- Advisor Ii, Customer Service Bilingual at Concentrix
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Annie Rossi
With 13+ years in Quality Assurance, Compliance, and Operations, I help organizations…
Experience
Advisor Ii, Customer Service Bilingual
Oct 2024 — Present · US
I provide bilingual (Spanish-English) customer service to healthcare members, focusing on clear communication, efficient resolution of complex issues, and documentation accuracy. My role emphasizes remote collaboration, empathy, and operational excellence in a high-demand environment.Key Achievements:Successfully managed complex healthcare claims and benefits inquiries, contributing to a 20% increase in member satisfaction ratings.Ensured regulatory-compliant and accurate documentation across all member interactions.Collaborated with cross-functional remote teams to streamline service workflows and improve response times.Strengthened expertise in HIPAA-compliant communication, claims resolution, and empathetic customer engagement.
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