Annie Roberts
Senior Vice President Club and Owner Services at Travel + Leisure Co.
- Role
- Senior Vice President Club and Owner Services at Travel + Leisure Co.
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Annie Roberts
I love finding connections between people, products, and processes that others might not notice. I\'ve spent 19 years in business spanning Consumer Lending, Sales and Marketing Support, Process Improvement, and Customer Service. My varied background provides great knowledge in improving revenue, processes, and products across business units. My first job is being a Mom to my daughter and son. I am a feminist and I believe that working Mom\'s bring unique strengths and needs to the workforce. We will change work environments for the better by helping these two jobs coexist successfully.
Experience
Senior Vice President Club and Owner Services
May 2019 — Present · Orlando, FL, US
Leader of seat call center, 200 sales closing officers, and closed user group. Sustained organization growth, revenue and profit generation $34M EBITDA. Monitored pandemic impacts to the hospitality industry adjusting budgets and operational plans for the safety of owners and associates. Created ongoing virtual 25 min q+a chat session sharing mission critical information with 200 attendees, always in an inspired theme.
Education
Washington State University
Bachelor of Arts (B.A.), Political Science
1997 — 2002
Skills
- Budgeting
- Hospitality Industry
- Customer Satisfaction
- Employee Training
- Customer Service
- Change Management
- Leadership
- Hospitality
- Budgets
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