Annie Smith
Global Director of Customer Success @Fourth
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WORK HISTORY
Global Director of Customer Success @Fourth
Austin, TX, US
Operational excellence: Built scalable processes, playbooks, and training programs that enabled consistent customer outcomes across global teams.Team building: Recruited, trained, and developed high-performing CS teams in the US, UK, and Philippines, fostering career growth and delivering results.Efficiency through innovation: Leveraged automation and AI to streamline workflows, reduce manual effort, and improve both team productivity and customer experience.Cross-functional alignment: Partnered with Sales, Marketing, and Product as part of the Go-To-Market senior leadership team, ensuring CS strategy directly supported growth, retention, and customer value.Trusted leadership: Known for building strong, collaborative relationships with both team members and customers, creating trust and alignment that drive long-term success.
EDUCATION
New Mexico State University
Bachelors, Fine Art
SKILLS
ABOUT ANNIE SMITH
Customer Success leader with 10+ years in SaaS, building and scaling global teams that deliver measurable results. I specialize in designing one-to-many programs that drive adoption, expand usage, and deliver value at scale.I’m passionate about helping customers succeed through education, smart segmentation, automation, and data-driven strategy. Over my career, I’ve led CS teams across the US, UK, and the Philippines, developing engagement models that boosted product adoption of key features by [X]% and enabled tailored support for thousands of accounts.I thrive at the intersection of customer experience and business growth, and I’m energized by opportunities to create strategies that grow both customer impact and company revenue.
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