Annie Garcia

About Annie Garcia

I have over 25 years of experience in US and International business. I\'ve worked at AT & T/DirecTV, Sprint/T-Mobile with Call Centers and other Alternate Sales Channels. My Call Center experience is diverse having lead teams responsible for Care, Retention, Collections, Sales, Back office and Emerging Product Centers. In addition, I\'ve held lead roles leading project teams dealing with End-to-End Sales Operations for Retail, Business to Business channels in both regional, nationally and International arenas. I enjoy the diversity of the roles I\'ve held. Currently I lead the Agent and Member Experience teams at Humana. I am goal oriented, results driven and a champion of change. I am bilingual English/Spanish.

Experience

1. Vice President Sales & Member Experience

   Humana

   Mar 2025 — Present

Education

• Nova Southeastern University

  Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services

• University of Miami Herbert Business School

  Bachelor's degree, Economics

Skills

• Cross-Functional Team Leadership
• Telecommunications
• Customer Satisfaction
• Wireless
• Managed Services
• Voip
• Program Management
• Call Centers
• Call Center
• Project Management
• Direct Sales
• Vendor Management
• Business Analysis
• Unified Communications
• Mobile Devices
• Product Management
• Solution Selling
• Team Leadership
• Account Management
• Program Development
• Wireless Technologies
• Voice Over Ip (Voip)
• Contact Centers