Annie Rafferty

Director, Contract Education, Training & Development @Butte College

Chico, CA, US
MOBILE NUMBERS
+15•••••••11

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WORK HISTORY

Jul 2008 — Present

Director, Contract Education, Training & Development @Butte College

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Butte County, CA, US

Impact takes many forms. Better leadership can drive improvement in an organization’s bottom line in countless ways.

EDUCATION

2001 — 2005

Saint Joseph's University

Master of Science, Training & Organizational Development

1987 — 1989

Bucks County Community College

Liberal Arts

1989 — 1992

Rider University

Bachelor of Science, Marketing

SKILLS

Learning Management SystemsStart-UpsLeadership DevelopmentCall CentersBusiness DevelopmentInstructional DesignTelecommunicationsProduct DevelopmentAnalysisPerformance ManagementCrmEmployee TrainingOrganizational DesignVendor ManagementCoachingStrategyPublic SpeakingCareer DevelopmentProcess ImprovementExecutive CoachingForecastingOutsourcingHuman ResourcesTime ManagementQuality AssuranceBpoEntrepreneurshipTeam LeadershipChange ManagementProgram ManagementOrganizational DevelopmentProject ManagementCustomer RetentionCustomer ServiceManagementTeam BuildingCustomer SatisfactionTrainingSalesCareer Counseling

ABOUT ANNIE RAFFERTY

Accomplished global talent development professional with a proven track record of 35+ years facilitating industry-driven people and process performance improvement. Diverse background includes leading local and multinational teams in the manufacturing, utility, technology, health care, construction, government, interactive entertainment video games, hospitality, and consumer goods industries. Strong strategic planner, skilled at using business analytics to assess complex human capital and organizational changes to develop and implement effective solutions. Consultative, forthright communication techniques that promote development of strong and lasting rapport and trust. Persuasive, take-charge style seasoned with a sense of humor and a talent for motivating others.Specialties: Business and Community Outreach, Strategic Planning & Executive Coaching, Organizational Design, Leadership Development, Employee Training, People and Process Performance Improvement, Forecasting and Planning, Training Financial Management, Performance Consulting, Business Reengineering, Project & Change Management, Cross Culture Expertise, Team Building & Motivation, Client Relationship Management, ISO Quality Assurance, Vendor Management

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