Annie Gill
Customer Service Representative & Crew Member @McDonald's
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WORK HISTORY
Customer Service Representative & Crew Member @McDonald's
Mansfield, GB
Deliver front-line customer service to 100+ customers daily, resolving queries and complaints efficiently while maintaining consistent service standards in a high-volume environment Manage dining area operations end-to-end, ensuring customer satisfaction and swift issue resolution during peak trading hours Process high-volume transactions accurately across POS systems, supporting operational speed and efficiency under pressure Collaborate with team members to maintain service standards, cleanliness, and smooth operational flow across all customer-facing areas
EDUCATION
St. Claret College - India
Bachelor of Science - BS, Mathematics Statistics and Economics
Bangor University
Master of Business Administration, Finance
ABOUT ANNIE GILL
Customer Success and Training professional with 4+ years of experience across client onboarding, performance coaching, and relationship management in India and the UK. I\'ve spent my career helping people perform better — whether that\'s coaching 200+ students into corporate-ready professionals, training 20+ new hires to a 75% performance improvement, or managing budgets and operations that deliver measurable results. I bring structure, empathy, and accountability to every client interaction. What I do: Guide clients through onboarding and adoption to ensure they get real value quickly Design and deliver training that sticks — not just presentations, but lasting behaviour change Track KPIs, build dashboards, and use data to improve performance continuously Manage multiple relationships simultaneously without dropping the ball I hold an MBA in Finance from Bangor University and a CMI Level 7 in Strategic Management & Leadership — which means I bring commercial awareness and structured thinking alongside my people skills. Currently seeking sponsored Customer Success or L&D roles across the UK (remote preferred). Open to connect: a••••••••@gmail.com
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