Annie Dutta

Results-Driven Associate Director Elevating Insurance Operations Excellence

Role
Associate Director Operations at Tata Digital
Location
South Delhi, DL, IN
LinkedIn followers
500 followers

About Annie Dutta

Embarking on my twelve years\' professional journey, I\'ve evolved into a Results-Driven Associate Director in insurance operations. Specializing in process audit, automation, SOP workflows, policy issuance, and claims, I\'ve excelled in key metrics, audit representation, stakeholder alignment, and process approvals. With a rich background managing branch and policy issuance hubs, extending expertise to national teams, and providing specialized support for group mediclaim and personal accident products, my experience is broad. Notable accomplishments include overseeing green channel service desks, leading quality checks, commercial underwriting, and handling internal and external audits. Throughout, I\'ve championed Six Sigma projects, contributing to overall efficiency in the insurance sector.

Experience

  1. Associate Director Operations

    Tata Digital

    Jan 2024 — Present · Gurugram, IN

    Results-Driven Associate Director overseeing insurance operations with a focus on process audit, automation, and SOP workflows. Proficient in policy issuance, customer service, settlement, and claims. Skilled in identifying key metrics, representing FS insurance in audits, aligning stakeholders, and ensuring process documentation approvals. Front-end relationship management for both internal and external customers.

Education

  • Shri Mata Vaishno Devi University

    Master of Business Administration (MBA), Finance and Financial Management Services

    2009 — 2011

  • University of Jammu

    Bachelor's of Business Administration, Finance and Financial Management Services

    2009 — 2009

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Annie Dutta — Associate Director Operations at Tata Digital in South Delhi, DL, IN | Unifers