Annie Acheatel
Senior Director, Client Success and People @Fireclay Tile
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WORK HISTORY
Senior Director, Client Success and People @Fireclay Tile
EDUCATION
UC Irvine
Bachelor of Arts (B.A.), Dance
SKILLS
ABOUT ANNIE ACHEATEL
With deep roots in design as the daughter of an architect and interior designer, my path has uniquely combined creative industries with a high-growth, mission-driven manufacturer. My experience spans creative arts, interior design, and real estate development, giving me a multidimensional perspective on customer needs in both residential and commercial markets. This blend of backgrounds allows me to lead with empathy, agility, and a relentless focus on delivering value to clients, aligning perfectly with the Bay Area’s commitment to innovation and client-centered growth.Professional Highlights- Dynamic Director of Customer Success with extensive experience in driving customer experience excellence and operational efficiency in the home interiors industry- Skilled at leading high-performance teams across customer support, logistics, and installation, with a focus on cross-functional collaboration and customer satisfaction- Leverages customer feedback to shape strategic decisions and optimize workflows that elevate the client journey- Known for cultivating a highly engaged team culture, achieving top NPS and CSAT scores while building scalable solutions that support business growth- Committed to a client-first approach that seamlessly serves both residential and commercial markets, enhancing Fireclay’s reputation for quality and service.In my personal time, I enjoy getting outdoors, camping, cooking, practicing Pilates, and finding moments to dance with my family (I do hold a B.A. in Dance, after all!).
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