Annie Acheatel

About Annie Acheatel

With deep roots in design as the daughter of an architect and interior designer, my path has uniquely combined creative industries with a high-growth, mission-driven manufacturer. My experience spans creative arts, interior design, and real estate development, giving me a multidimensional perspective on customer needs in both residential and commercial markets. This blend of backgrounds allows me to lead with empathy, agility, and a relentless focus on delivering value to clients, aligning perfectly with the Bay Area’s commitment to innovation and client-centered growth.Professional Highlights- Dynamic Director of Customer Success with extensive experience in driving customer experience excellence and operational efficiency in the home interiors industry- Skilled at leading high-performance teams across customer support, logistics, and installation, with a focus on cross-functional collaboration and customer satisfaction- Leverages customer feedback to shape strategic decisions and optimize workflows that elevate the client journey- Known for cultivating a highly engaged team culture, achieving top NPS and CSAT scores while building scalable solutions that support business growth- Committed to a client-first approach that seamlessly serves both residential and commercial markets, enhancing Fireclay’s reputation for quality and service.In my personal time, I enjoy getting outdoors, camping, cooking, practicing Pilates, and finding moments to dance with my family (I do hold a B.A. in Dance, after all!).

Experience

1. Senior Director, Client Success and People

   Fireclay Tile

   Aug 2025 — Present

Education

• UC Irvine

  Bachelor of Arts (B.A.), Dance

  2006 — 2008

Skills

• Adobe Creative Suite
• Customer Service
• Operations Management
• Autocad
• Management
• Concept Design
• Photoshop
• Submittals
• Design Research
• Social Media
• Dance Education
• Interior Design
• Account Management
• Furniture
• Space Planning
• Residential Design
• Interior Architecture
• Ff&E
• Revit
• Sketching
• Real Estate Development
• Property Management
• Dance
• Sales
• Organizational Effectiveness
• Sustainable Design
• IT Operations