Anna

About Anna

Professional with exceptional skill sets in Real Estate Facilities/Operation ServicesDynamic, creative and entrepreneurial leader of business and facilities operations, property management, customer service and project management functions exceling in a fast-paced environment. Over 15 years of experience in diverse industries, including non-profit, commercial real estate, shopping centers as well as civil and municipal construction. Created and implemented policies and procedures necessary to guide seamless execution of day-to-day operations and initiatives in alignment with corporate vision. A leader, mentor and coach able to recruit, train, motivate and retain high performing teams to outperform goals. Possess an excellent background in financial management which include budgets, CAPEX projects, income and expense and strategic financial planning. Adept at building strong relationships with department leaders in order to collaborate and work effectively as a team. Demonstrated track record of establishing innovative, one of a kind customer experiences which continue to be profitable drivers. Advocate and spokesperson for organizational goals to both tenants, owners and stakeholders. Recognized and respected in multiple communities as a true change agent and team player. Facility & Building Management • Business Strategy • Operations/Real Estate Property Management Budget Administration • Business Growth Oriented • Community & Customer Service • Quality ControlContinuous Improvement • Corporate Strategic Planning • Organizational Transformations • Policy & Procedure Development • Capital Projects • Risk Assessment • Strategic Intiatives • Sustainability Maintenance Management • Contract Negotiation & Administration • Project Management • Multi-Site Management • Staff Training & Development Team Building • OSHA • ADA Compliance

Experience

1. Director of Commercial Property Management

   Onni Group of Companies

   Aug 2024 — Present · US

   Overall responsibility for the management of The Paseo Pasadena, Burbank Towne Center and Wilshire Courtyard. Sets the tone and expectations for the day-to-day operations of an assigned group of properties including managing the team members daily activities, and resources of the property to achieve established budgeted financial and operation goals. Analyzes and interprets current market and economic trends that may impact the properties and implement short and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Conducts monthly inspections of the properties and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Supports the team in obtaining estimates/bids for repairs at the properties. Generates and track service orders, approvals, and distribution. Coordinates contractor activity.Verifies all invoice amounts and information with approved Service Orders or Contracts. Assists corporate accounting with questions related to the properties and resolution of vendor issues. Ensures that property files are properly maintained and kept up to date in accordance with company policy. Prepares and maintains appropriate files, records, correspondence, and file notes. Builds and implements new ways to meet business needs and improve processes. Develops and mentors Property Managers, Assistant Property Managers and Coordinators to ensure growth and preparedness for succession planning. Identifies, presents, and executes capital expenditures at buildings within the portfolio.Reviews and oversees the annual budgeting and reforecasting process for assigned buildings.

Education

• University of Southern California

  Bachelor of Science (B.S.), Business Administration

  1980 — 1984

Skills

• Business Development
• Strategy
• Strategic Partnerships
• Strategic Communications
• Property Management
• Contract Negotiation
• Start-Ups
• Program Management
• Marketing
• Operations Management
• Strategic Leadership • Operations Management • Team Coordination • Facility & Bu
• Strategic Planning
• Budgets
• Customer Service
• Security
• Team Building
• Management
• Public Relations
• Business Strategy
• Negotiation
• Microsoft Office
• Sales
• Project Management
• Parking
• Proposal Writing
• Social Media
• Event Planning
• Project Planning
• Leadership
• Budgeting
• Social Media Marketing