Anne Usal
- Role
- Product Specialist Ii at Project Management Institute
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Product Specialist Ii
Jan 2021 — Present
Manage senior credential exam development - Facilitate item writing and review workshops (virtual and in-person)- Perform sensitivity studies and monitor exam performance stats - Collaborate with certification product owners, marketing, external publishing vendors, and subject matter experts - Provide support to certification exam team
Skills
- Customer Service
- Database Administration
- Ms Office Suite
- Call Center
- Software Documentation
- Program Management
- Customer Satisfaction
- Servers
- Vendor Management
- Telecommunications
- Rightnow
- Data Analysis
- Leadership
- Contact Centre
- Networking
- Call Centers
- Management
- Salesforce.com
- Product Management
- Customer Experience
- Project Coordination
- Crm
- Data Center
- Cisco Technologies
- Cisco Systems Products
- Microsoft Office
- Contact Centers
- Training
- Cross-Functional Team Leadership
- Network Administration
- Project Management
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