Annette F. Slidge
Head of Enterprise Strategic Account Management and Chair of Dei Advisory Council @Global Payments Inc.
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WORK HISTORY
Head of Enterprise Strategic Account Management and Chair of Dei Advisory Council @Global Payments Inc.
Recruited to redefine a professional account management team to influence client growth and retention strategy.\\\\n Developed client retention strategies and cross-selling initiatives for their teams across multiple corporate platforms.\\\\n Developed accounts for Enterprise and Mid-market clients with a focus on stakeholders and leadership adoption.\\\\n Drove client service strategies by acting as the voice of the customer and identifying product support/development needs.\\\\n Planned and oversaw enterprise-level client support and service activities for company products and services.\\\\n Developed, coached, and mentored a team of 7 director-level client experience leaders to drive account management.\\\\n Ensured quality service and operational performance within the parameters of program and delivery standards.\\\\n Drove use of proactive service and support mechanisms to reduce enterprise client downtime and support costs.\\\\n Shaped a team of senior-level leaders to maximize engagement and influence an inclusive corporate culture.\\\\n Collaborated with internal stakeholders and product teams to demonstrate value/identify opportunities for business growth.\\\\n Influenced a council of 26 leaders and 6-member board to achieve corporate diversity, equity, and inclusion objectives.\\\\n Leveraged marketing resources to drive enterprise client experiences and support client cross-selling campaigns.\\\\n Conducted client interviews to identify product strategy and ensure tactical initiatives are implemented successfully.\\\\n Improved customer data collection, client consultation, and strategic engagement through business analytics strategy.\\\\n Developed client relationships and understanding of client business and product installations to identify service needs.\\\\n Drove strategic account development and internal stakeholder adoption while building client relationship strategies.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Old Dominion University
Bachelor of Arts - BA, Education
SKILLS
ABOUT ANNETTE F. SLIDGE
I\'m an accomplished Executive Leader of Enterprise Strategic Accounts with over 20 years…
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