Annette M.
Customer Experience Manager
- Role
- Customer Experince Manager at NRG Energy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Annette M.
10years of experience in the energy and home services business working both in the UK and…
Experience
Customer Experince Manager
Sep 2015 — Present · Houston, TX, US
Internal consultant and Agile Product Owner driving Customer Focus initiatives aimed at reducing regulatory complaints and increasing customer and agent satisfaction. Achieving these goals through strong partnerships with back office teams, segment and portfolio managers and legal and regulatory.
Education
ETEA
Year Abroad, Business
2000 — 2001
University of Birmingham
BCom, Commerce with Spanish
1998 — 2002
Bournville College
Post Garduate Diploma In Marketing, Marketing
2002 — 2003
University of Cordoba
E.T.E.A
CIM | The Chartered Institute of Marketing
Post-Graduate Diploma; degree; of a Bachelor of Business Administration Degree with a, Marketing; BCom Commerce; Spanish; Marketing
Skills
- Marketing
- Analytical Skills
- Call Center
- Net Promoter Score
- Customer Experience
- Business Process Improvement
- Market Research
- Contact Centers
- Change Management
- Crm
- Program Management
- Spss
- Customer Retention
- Vendor Management
- Management
- Project Management
- Customer Satisfaction
- Process Improvement
- Analysis
- Customer Insight
- Call Centers
- Cross-Functional Team Leadership
- Analytics
- Innovation
- Business Analysis
- Strategy
- Employee Engagement
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