Annette Sheher Gumm

About Annette Sheher Gumm

Seasoned IT professional with over 30 years experience directing programs and projects that improve efficiency, cut costs and ensure service availability and functionality. Expert at collaborating cross-functionally and managing vendors to meet demanding time and budget constraints. Effective communicator and proven team builder with a history of forming partnerships to improve performance and strengthen organizations. Areas of Expertise: Program Management • Project Management • Client Relations • Team Leadership • Team Building • Cross-Functional Collaboration • Production System Support • Internet & Intranet Applications • System Evaluation & Selection • Agile Software Development • Vendor Management • COTS • eCommerce • Digital Engagement • Various Software & Tool Programs

Experience

1. Senior Director, IT Salesforce Center of Excellence

   American Red Cross

   Jan 2012 — Present

   Established Salesforce Center of Excellence to rationalize more than sixty orgs across the enterprise. Developed staffing model, hired and currently developing certified Salesforce staff. Establishing processes for environment management, promoting code, prioritizing functional and configuration requests from field user Champions and standardizing field usage across multiple orgs.Key Contributions:Implemented Sales Cloud for Health and Safety sales, reduced support cases by 93% within four months of implementation and merged more than twenty legacy Salesforce orgs as well as other non-SF systems. • Rationalized multiple orgs by merging needs of four lines of business and seven departments into a single org for the purposes of contact management. • Implementing Service Cloud for Health and Safety teleservice center.

Education

• Duke University

  Graduate-Level Coursework in Liberal Studies

• Appalachian State University

  Bachelor of Science (BS), Computer Science

  1983 — 1987

Skills

• Client Relations
• Software Project Management
• Social Networking
• Crm
• Resource Management
• Project Management
• Strategic Planning
• IT Strategy
• Salesforce.com
• Cross-Functional Collaborations
• Special Education
• Program Management
• Team Building
• Management
• Special Needs Populations
• Vendor Management
• Process Improvement
• Non-Profits
• Information Technology
• Client Relations Skills
• Governance
• Requirements Analysis
• Nonprofits
• Product Management
• Integration
• Project Portfolio Management
• Sdlc
• Digital Engagement
• Cross-Functional Team Leadership
• E-Commerce
• Pmo
• Leadership
• Project Planning
• Software Selection